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What is Click n Collect?
Click n Collect is a new and convenient way for you to collect your online orders. Shop online anytime, and collect your purchase at a Naelofar store of your choice at TTDI Luxe, iOi City Mall, KL East Mall or Setia City Mall.
Do I have to pay for the Click n Collect service?
The service is completely free, with no minimum spend required.
How will I know if my items ready?
You’ll get notified via Email, WhatsApp and Mobile App once your order is ready for collection.
Where do I collect my order?
You can collect your order at your choice of selected Naelofar Store at TTDI Luxe, iOi City Mall, KL East Mall or Setia City Mall.
Our Store Locations
Check out our store locations HERE
How long does it take for my order to arrive at the store?
Your order will take 2 - 4 working days to arrive at the store you’ve selected.
How do I collect my order?
At your selected Naelofar store, present your Order ID to the cashier. Your Order ID can be found in the collection notification you received from Naelofar.
Order ID example: MY12345678 OR APP12345678
Order ID example: MY12345678 OR APP12345678
When can I collect my order?
You can collect your order from the moment you receive the notification to collect, up to 7 days of receiving the notification for collection.
What if I am unable to collect my order in time?
Your order will be returned to the warehouse, and a refund will be processed. The refund process can take up to 14 working days.
What if I need to cancel my Click n Collect order?
You can write to us via email: [email protected], furnishing us with your Order ID, Name and Email address, with the subject title: “Order Cancellation”.
Alternatively, you can also Whatsapp us at +6010 2131 149
You may also refer to our Returns & Refunds policy here.
Alternatively, you can also Whatsapp us at +6010 2131 149
You may also refer to our Returns & Refunds policy here.
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