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Returns & Refunds

We aim to deliver happiness in your Naelofar package. However, if you’re not happy with a product, we gladly accept returns of unworn, unused, unwashed, and undamaged products that are still in its original product packaging, price tags, and labels. Get your full refund when you return the product within 30 days from the date of purchase with the original receipt.


Can I return and get a refund on any Naelofar product?

While most of our products can be returned with no questions asked, here are some of the products that are not eligible for the 30-days free return and refund policy:

• Products that are purchased with discounts.

• Inners, instant hijabs, scrunchy, and face masks due to our strict hygiene policy.

• Fragrances and personalized products.

• Delivery boxes, Gift box and packaging materials.

 

What is the process to return a Naelofar product?

Follow these simple steps to make your return & refund journey with us a smooth one:

• To submit your request, please email to customerservice@nhprima.com.my

• Allow ONE (1) working day for us to process your request. Don’t worry, we will guide you with the next step.

• Once the returned product is received, it will be inspected for final acceptance within TWO (2) working days. Products in which conditions do not meet our policy will be rejected and returned back to you.

• If accepted, the refund will take up to SEVEN (7) working days and you will receive it in the original method of payment during your initial purchase.

 

Once refunded, will my Naelofar Member’s Reward Points be deducted from my account?

Points will be reversed according to the refund amount, at Naelofar’s sole discretion.

 

I’m not from Malaysia. Will I still enjoy the 30-days free return and refund policy?

Yes, the same policy applies and the refund will be given via credit card. For defective products, Naelofar will reimburse the courier fee as well. 

 

I received the wrong Naelofar product/size when I purchased it during the sale, can I still enjoy the 30-days free return and refund policy?

We are sorry for sending you the wrong product/size. However, please enjoy our 30-days free return and refund policy. You will receive the refund in the original method of payment and value during your initial purchase.

Disclaimer:

● Naelofar reserves the right to reject requests for returns and/or refunds where
(i) such requests are deemed habitual in our sole and absolute discretion; and/or
(ii) there is suspicion of purchase for the purposes of resale.

● Naelofar reserves the right for final decision.

● Naelofar reserves the right to amend this policy at any time without prior notice.