FAQ

NOTICE: MOVEMENT RESTRICTION ORDER (COVID-19)

Dear Beloved Customer, In regards to the announcement by Government of Malaysia to impose nationwide restriction of movement, NH Prima International Sdn. Bhd. would like to reassure that our operation will be closed temporarily during this period until further notice.With that in mind, there will be few changes to our operation SOPs during this period:
These includes:
1. Our postage will be change from operates daily to twice a week. We will try our best to fulfil and ship the order by Monday & Thursday only. Please expect some delay on the shipment due to restriction in the operation.
2. All return will be process after the restriction period. Be sure to report any return enquiry immediately for record purposes.
3. Please be informed that our customer service hotline will be shut down due to temporarily closed premises.If you have any questions, kindly reach us at our email customerservice@nhprima.com.my.
Last but not least, please take an extra miles precaution to keep yourselves safe and healthy. We will try our best to make sure that our services still giving you a pleasent journey.

International Shipment

1. What courier is used for International delivery?
For International shipment, we will be using DHL services.

2. How much will it cost for shipping to my country?
The shipping fee will be calculated during checkout. It will be calculated based on the parcel weight/dimension & the delivery address/country.

3. Will I have to pay any additional taxes or duties?
All international deliveries may be subjected to import duties and taxes, which are levied once a shipment reaches your country. The general amount may vary depending on the country to which the order was shipped.

You should contact your customs office in order to find out the specific percentage. Therefore, Naelofar cannot control and is not responsible for any duties applied to your package. You will be responsible for paying any additional charges for customs clearance.

4. Can I buy for a friend/family who is staying abroad?
Yes, you can. All you need to do is be sure that you select/login using the correct country selection according to your friends/family address. You can choose and click from the list below:

For Malaysia Customer
For Singapore and Brunei Customer
For Indonesia Customer
For Other Region Customer

Shipping & Duties

Return & Exchange

Account

Order

Payment

Other Query